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Business Observer Wednesday, Jul. 20, 2022 4 months ago

Soon-to-be retired foundation CEO: How I stopped micromanaging

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Mark Pritchett took a leadership punch to the gut early on in a CEO role. He had the fortitude — and foresight — to know he had to change. 
by: Mark Gordon Managing Editor
Mark Gordon.

Less than a year into what was a dream CEO job, Mark Pritchett got walloped with a nightmare: He was micromanaging the organization, the Gulf Coast Community Foundation, and stumbling as the leader of what was then a 18-employee, $281 million-asset organization.   

Pritchett was named CEO of the prominent Venice-based nonprofit, which handles $500 million in charitable funds for 950 families, individuals, businesses and organizations, in September 2015. The GCCF was created in 1995 through the sale of the Venice Hospital. By 2021 its assets had grown to $357.47 million, and it had 27 employees.

Pritchett had been vice president of community investment at the foundation from 2008 to 2015. When he got promoted to CEO, replacing Teri Hansen, who had moved on to take the helm of another local foundation, Pritchett thought he would be a tinkering kind of leader. An admitted policy wonk, he set out to learn a little bit about what everyone at the foundation did and then fidget with their role, making the organization, and the employee, better.

Then reality sucker-punched Pritchett.

A series of employee surveys and some frank conversations with other employees revealed Pritchett was over-involved in day-to-day processes. He was buried too much in what individuals were doing, and not letting them do their job.   

“It was an eye-opening experience,” says Pritchett, 68. “I thought I was just walking around learning about their jobs but it turned out what I was really doing was micromanaging their jobs. I thought what I was doing was the right thing but I wasn’t.”

Pritchett, through the help of some close friends, including one going back to third-grade in Paducah, Kentucky, significantly changed his leadership style and approach. Seven years later, now as one of the region’s most influential nonprofit leaders, Pritchett has announced his retirement. He plans to retire in 2023, and will be part of a search committee to help find his replacement.

 

‘A lot of humility’

Like many team-first leaders, Pritchett, when he and I have spoken in the past, often deflected credit to foundation employees or others in the community for the organization’s success. But in an interview after his retirement announcement, Pritchett was candid and self-reflective about his leadership experience — including his trip out of micromanager land. 

After Pritchett received those employee surveys, he says he was both stunned and hurt. Asked how he dealt with it, and how he had the humility to change, he chuckles and says “it took a lot of humility and it was humiliating,” emphasizing the latter.

Pritchett consulted with Dave Mason, a former executive with Motorola who later took a leadership post at the foundation. Pritchett also leaned on advice from his best friend, Craig Watts. The pair had been tight since they were eight years old in Kentucky.  Watts held executive roles in business for more than 30 years, including helping take a furniture manufacturing company public.

Those conversations, while not a lightning-quick leadership epiphany, set up Pritchett for success. It also took a daily effort, says Pritchett, to hold back and not…tinker. The transition, and lesson learned, was weighty.   

“Your job is to be there and help create an environment of success,” Pritchett says. “If you do that, you will grow a great team and build a great organization. And knowing you are helping your people be the best they could be is a great calling in life.”

“It was very freeing,” he adds. “There are a lot of leaders who don’t see their blind spots and don’t address them, and that can really hurt the (organization’s) culture. I became a better leader when I realized I had some blind spots.”

Pritchett cites his working relationship with foundation Senior Vice President for Community Leadership Jon Thaxton as a good example of how he saw — and adjusted — his blind spot. Thaxton joined the foundation in 2012, after serving three terms as an elected Sarasota County commissioner. When Pritchett was named CEO, Thaxton was promoted to what was basically Pritchett’s previous role.

Pritchett says he and Thaxton butted heads a bit early on. “I was a data geek, and I tried to make Jon into the person I was,” Pritchett says. “I was frustrated at John, he was frustrated with me and I was frustrated with myself.”

Stepping back and heeding the advice of his peers led Pritchett to let Thaxton be himself. Now Thaxton, much like Pritchett was in past jobs, is a go-to voice in the community on several issues, including the environment and affordable housing.

 

Sharpened focus

Some of Pritchett’s leadership mindset stems from his work ethic, which goes back to when he was a 14-year-old paperboy. Since then he’s done everything from being a cook and restaurant manager to a steel mill worker to a tutor, researcher and lobbyist.

Some of his other key career leadership lessons include:

  • (No) blame game: Pritchett says it was at the Florida Chamber of Commerce, from 1990 to 1994, when he was a vice president there, where he learned the importance of full accountability as a leader. While the chamber, and the foundation, too, works in a team environment, making final decisions is, for the most part, Pritchett learned, a solo effort. He specifically got to know a few real estate developers well in his chamber role, and they cautioned him about making decisions without being ready to take full ownership. “I was giving myself an escape hatch if things didn’t go smoothly,” Pritchett says. “But when you take that away, it really sharpens your focus. Now when I make a decision I think about how I’m not going to blame anyone for this if it goes wrong. I have 100% responsibility.”
  • Hiring other leaders: More than good pay and benefits, which are important elements in recruitment and retention, Pritchett says the biggest thing in hiring other potential leaders is to live your organization’s core values — everyday. Those values are what get people to stay, and help build an empowering work culture, something he’s witnessed at the foundation. “We talk about our values all the time here,” Pritchett says.
  • Be bold: While he’s generally an optimist, Pritchett realizes some negative elements can swirl around any organization with a big pool of money — and big goals. He tries to not let fear dictate what he, and the foundation, does. “I like to go go go,” Pritchett says. “But there are a lot of risks out there. We live in a very litigious society. Managing these risks is the toughest part of being a CEO. But you can’t operate out of fear.”

 

 

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